Wirral University Teaching Hospital
The Endoscopy Department is an essential and very busy part of an Acute Trusts Service. Facing increasing demand for Endoscopy services it is imperative that the department operates as effectively as is possible.
Paul Monaghan Associates Ltd enabled the Teaching Hospital to achieve significant improvement through a 5-day Rapid Process Improvement Workshop (RPIW) utilising Lean Principles.
What Paul Monaghan Associates Limited Provided
Working closely with Endoscopy service staff, Paul Monaghan Associates Ltd provided the guidance and expertise required to deliver a successful Rapid Improvement Workshop - RPIW.
Using data collection and Gemba observation in the pre-RPIW planning phase, through to expert facilitation of the RPIW itself, we delivered significant Process Improvement in the Endoscopy Department. (See diagram).
Improvements made during the RPIW week included:
- Increased utilisation of capacity through patient-to-patient room set up reduction.
- Improvement of booking system to ensure all available appointment slots are utilised.
- Implementation of 5S principles within treatment rooms and storage areas to ensure all consumables and equipment are to hand when required.